Home Energy Assistance Program (HEAP)


If the heat affects your health you may be eligible for HEAP cooling assistance.  Click here for more information:  Beat the heat with HEAP! 

Key Information for the Public in the need of or in receipt of Public Benefits during the Covid-19 Pandemic:

To help stop the spread of COVID-19 Lewis County DSS is asking applicants to do everything they can through myBenefits.ny.gov.  Please call the agency at 315-376-5400 with any questions prior to coming into the office. Currently All SNAP, Temporary Assistance and HEAP application interviews may be done by phone.


To Apply for SNAP or HEAP you can do so online at:  www.mybenefits.ny.gov


To Apply for SNAP, Temporary Assistance or HEAP, you can also go to www.otda.ny.gov  and print off an application.


Call 315-376-5400 and an application can be mailed to you.


You can submit the application and/or supporting documentation by:

  • Fax:  315-376-4112
  • Mail: PO Box 193 Lowville, NY 13367
  • Drop box:  Located at the main entrance of the Social Services Building


The Supplemental Nutrition Assistance Program (SNAP) issues electronic benefits that can be used like cash to purchase food. SNAP helps low-income working people, senior citizens, the disabled and others feed their families. Eligibility and benefit levels are based on household size, income and other factors.

It is possible to get SNAP right away, or within a few days of applying.   If you have little or no money and need help right away, you may qualify for "expedited" SNAP. If you do, you must receive your initial SNAP benefit within five days. You will still have to complete the eligibility process and supply all the required documentation at a later date. 


Any Stimulus rebate payments from the Federal Government’s CARE Act will be excluded as income.

Regular HEAP helps low-income households pay the cost of heating their homes.  One regular HEAP benefit per program year is available to eligible households.

HEAP may be able to help you if you pay for the following types of heat:

  • Electric
  • Natural Gas
  • Oil
  • Coal
  • Propane
  • Wood/Wood Pellets
  • Kerosene
  • Corn

Households that received the regular HEAP benefit may later be eligible for an emergency HEAP payment, if they still meet eligibility guidelines.  Emergency HEAP may assist households that are in danger of running out of fuel or have had/ are having their utility service shut off.

Heating Equipment Repair or Replacement (HERR) and Clean and Tune are other HEAP programs that may assist HEAP eligible households.  They may assist these households with repairing, replacing or cleaning existing heating equipment. Also, the Cooling Program assists in providing cooling equipment to those who are medically qualified and otherwise eligible.

For more information regarding: Eligibility, Benefits, Heating Equipment Repair or Replacement Benefit, Clean and Tune Benefit, Cooling Assistance or to Apply for HEAP, please visit http://otda.ny.gov/programs/heap/ or please contact Lewis County Department of Social Services at (315) 376.5400.