Program Examiner (HEAP)

Job Title: Program Examiner (HEAP)

Salary range: $18.59/hr

Department: Department of Social Services

Employment Type: Temporary Full-time

Job Description:


DISTINGUISHING FEATURES OF THE CLASS: This position exists in the Department of Social Services and involves responsibility to participate in the delivery of financial service programs with a primary focus on the Home Energy Assistance Program (HEAP).  The work is performed in accordance with State and Federal regulations and department policy and involves responsibility in determining financial eligibility, investigations, interviewing, determining amounts of assistance, making appropriate referrals, and the processing and maintenance of a variety of forms and records. Work is performed under the general supervision of a higher-level employee with leeway allowed in the performance of work assignments. Does related work as required.


  • Reviews forms to determine that all statements are complete and consistent with every other item of information provided; where necessary for clarification or completion of certification forms, asks applicants appropriate questions and makes necessary additions or corrections on the forms;
  • Re-determines or re-certifies eligibility for a financial service;
  • Contacts a variety of sources to document information on applications;
  • Keeps current of changing laws, regulations and policies in order to assure the correct provision of financial services and to perform related duties;
  • Answers correspondence and inquiries for assigned program areas;
  • Informs and advises clients/applicants on the services provided by the agency and on related services provided by other agencies;
  • Monitors and maintains case files and takes case action based on monitoring activities;
  • Researches applicant status, prior history, and payment or grant history utilizing various electronic data storage and retrieval systems;
  • Makes financial arrangements on behalf of clients with public utilities, landlords, and employers;
  • Records information on forms to be entered into electronic data storage and retrieval and/or paper systems to record and update case records, to compute budgets; etc.;
  • Makes referrals for full field investigation where fraud is indicated;
  • Maintains confidentiality of all client information in all units assigned.


Working knowledge of Federal, State and local laws, codes, and policies concerning the provision of social services financial eligibility programs including support services; ability to communicate effectively both orally and in writing; ability to analyze facts and use facts in determining financial eligibility; ability to relate well with others under stressful conditions; ability to read and understand moderately complex written information; ability to analyze obtained information and determine its pertinence to financial service programs; ability to keep records and reports, both hard copy and computerized.

MINIMUM QUALIFICATIONS:  Graduation from high school or possession of a high school equivalency diploma and either:

  1. One (1) year of experience within the Department of Social Services working with clients in the office and community providing health and human services; or
  2. One (1) year of experience providing customer service in a community or human services related field; or
  3. An equivalent combination of training and experience as indicated in (A) and (B) above.

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